Our commitment to you.

Take your time and make sure you are happy with your new cellphone. We allow you a 14 day trial period (from receipt), during which time, if you are not a 100% satisfied with your purchase, simply return it to us (at your own risk). If we receive the unit in its original packaging, we will refund your money. You will be liable for any line rental or call charges incurred and any damage to the cellphone and accessories.

Please phone us on 0861 11 55 44 to find out how you go about returning your cellphone. The cellphone remains at your own risk until it is received by Cellphones Direct. For your security we recommend that if you have connected your cellphone and then decide to return it to us, you call Customer Care on 082 1082 and have the cellphone barred while it is in transit.

In the event you do not connect your cellphone and fail to return it to us within 14 (fourteen) days, we will charge an additional amount to your nominated banking account which represents the actual value of the cellphone.

Our return address
The Vodacom Warehouse
Basement Service Park
Voda Valley
Please note:
If for any reason you need to return your cellphone, we strongly recommend you use a courier service, as the service is quick and economical and will guarantee that your cellphone does not go missing in transit. We recommend you insure your cellphone.
Even greater peace of mind
From the 1st of August 2000 all our cellphones now carry a two-year handset warranty. This is an extension of the Manufacturer's one-year warranty and covers you for all mechanical and non-negligent breakdown. Compliance with the Manufacturer's warranty and Vodacom's terms and conditions still apply.
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